Privacy Policy
Your data protection and privacy rights with Sorevanquitha
Introduction and Scope
Sorevanquitha ("we," "our," or "us") operates Sorevanquitha.sbs, providing technical SEO education and training services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
This policy applies to all visitors, students, and users of our platform. By accessing our website or enrolling in our courses, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Effective Date: January 15, 2025
Last Updated: January 15, 2025
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when registering for courses, creating accounts, or contacting us:
- Full name and contact details including email address and phone number
- Educational background and professional experience relevant to SEO
- Payment information processed through secure third-party providers
- Learning preferences and course feedback submissions
- Communication records when you contact our support team
Automatically Collected Information
Our website automatically collects certain technical information to improve your learning experience:
- IP addresses and general location data for content personalization
- Browser type, operating system, and device information
- Website usage patterns including pages viewed and time spent on materials
- Course progress tracking and learning analytics
- Referral sources and marketing campaign interactions
How We Use Your Information
We process your personal data for specific educational and operational purposes. Our primary focus is enhancing your learning experience while maintaining the security of our platform.
- Delivering course content and tracking your educational progress
- Providing personalized learning recommendations and study materials
- Processing course enrollments and managing payment transactions
- Sending course updates, educational resources, and important platform notifications
- Responding to your questions and providing technical support
- Analyzing website performance and improving our educational offerings
- Ensuring platform security and preventing fraudulent activities
We never use your personal information for purposes unrelated to our educational services without your explicit consent.
Data Sharing and Third Parties
We maintain strict control over your personal information and only share data with trusted partners who help us deliver our educational services.
Service Providers We Work With
- Payment processors for secure transaction handling (all PCI DSS compliant)
- Email service providers for course communications and updates
- Cloud hosting services for platform infrastructure and data storage
- Analytics tools for improving course content and user experience
- Learning management system integrations for enhanced functionality
All third-party providers are contractually bound to protect your data and use it only for specified services. We conduct regular reviews of their security practices and data handling procedures.
We do not sell, rent, or trade your personal information to marketing companies or data brokers. Your educational data remains confidential and is used solely for improving your learning experience.
Your Privacy Rights
Under Malaysian data protection laws and international privacy standards, you have several rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including course progress and communication records.
Correct Inaccuracies
Update or correct any inaccurate personal information in your account or student records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Restrict Processing
Limit how we use your information while maintaining access to your courses and materials.
Data Portability
Receive your personal data in a structured format for transfer to another service provider.
Withdraw Consent
Opt out of marketing communications or withdraw consent for optional data processing activities.
To exercise any of these rights, contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and administrative safeguards.
Technical Security Measures
- SSL/TLS encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Firewall protection and intrusion detection systems
- Regular backup procedures and disaster recovery planning
Administrative Safeguards
Our team follows strict data handling protocols. Access to personal information is limited to authorized personnel who need it for their job functions. All staff receive regular training on data protection and privacy practices.
Despite our security efforts, no system is completely secure. If you suspect unauthorized access to your account, contact us immediately so we can investigate and take appropriate action.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our educational services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Retention Periods
- Course enrollment and progress data: Retained for 7 years after course completion
- Payment and billing information: Kept for 7 years as required by Malaysian tax law
- Marketing communication preferences: Until you unsubscribe or request deletion
- Website analytics data: Anonymized after 26 months
- Support communication records: Deleted after 3 years unless ongoing issues exist
When we no longer need your personal information, we securely delete or anonymize it according to industry best practices. Some information may be retained in anonymized form for statistical analysis and service improvement purposes.
You can request early deletion of your data, though this may affect your access to courses and materials. We will explain any implications before processing deletion requests.
International Data Transfers
Some of our service providers and cloud infrastructure may be located outside Malaysia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information.
We only work with providers in countries with adequate data protection laws or under specific contractual agreements that require the same level of protection as provided under Malaysian law. These agreements include standard contractual clauses approved by international privacy authorities.
If you have concerns about international data transfers, please contact us to discuss specific safeguards and your options for limiting such transfers.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences and track your progress.
Types of Cookies We Use
- Essential cookies for website functionality and course access
- Performance cookies to understand how you use our platform
- Preference cookies to remember your settings and choices
- Marketing cookies to show relevant educational content
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality and affect your learning experience.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or prominent website notices.
We encourage you to review this policy regularly to stay informed about how we protect your personal information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Continued use of our website and services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.
Contact Information
If you have questions about this Privacy Policy, need to exercise your privacy rights, or want to report a privacy concern, please contact us using the information below:
We are committed to addressing your privacy concerns promptly and transparently. Most inquiries are resolved within 5-7 business days, though complex matters may require additional time for thorough investigation.
For urgent privacy matters or suspected security breaches, please contact us immediately by phone during business hours (Monday to Friday, 9:00 AM to 6:00 PM MYT) or send an email marked "URGENT PRIVACY MATTER" for priority handling.